Returns & Refund Policy
Our Satisfaction Promise
60-Day Money-Back Guarantee
We provide a full 60-day trial window for all products ordered directly through our official website.
01. How to Request a Refund
If you are not entirely satisfied with your purchase, you may request a complete refund within 60 days from your package delivery date. To initiate a return ticket, please contact our customer support team via the contact page or your order account management menu.
02. Return Eligibility Criteria
Refund requests must be formally submitted within the mandatory 60-day period following initial package delivery.
Buyers are required to return all product containers—whether unused, partially consumed, or empty—to our returns department.
Please note that original shipping charges and handling fees are non-refundable and will be deducted from your total refund amount.
Approved refunds will be automatically credited back to the original payment method or credit card used at checkout.
03. Processing Timeline
Once your returned package is received and verified by our warehouse staff, we will process your refund promptly. Depending on your financial institution's processing times, funds typically post to your account within 5 to 10 standard business days.